FAQ

How long until I get my order?

Our in-stock products ship in 3-5 days. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

Are herbs safe?

The herbs and oils we use are all natural, non-GMO, and organic when available. We list all our ingredients in our product descriptions and welcome any questions about our products.

Always consult a physician or certified clinical herbalist before using any herb, especially if you take any medications, are pregnant, breastfeeding, or have a chronic illness. Products from Nor’Eastern Herb Company, LLC have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnosis, treat, cure, or prevent any disease or illness.

What’s the difference between bulk and wholesale?

Bulk orders are for personal use (gifts, favors, etc…) and wholesale orders are for re-sale by a business in a shop (online or physical retail). For more details, please read our Bulk & Wholesale Policy.

Why doesn’t this look/smell like the last time I ordered?

While our recipes and methods of production never change, natural and raw ingredients do vary from time to time. This may present as a slight difference in appearance or smell but does not change the effectiveness, purpose, or intention of our products. Rest assured we blend and brew our batches the same way every time and guarantee the quality of our products. Mishandling or inappropriate storing our products may result in spoilage.

Can I order custom soap?

Yes, we do offer custom soap and pricing will be subject to our Bulk & Wholesale Policy. Please note that all our vegan soap is scratch made and will require 6 weeks of additional curing time beyond formulation and production to ensure a hard bar that lathers well and will last.

How do I use my Ritual Paper?

Our Handmade Ritual Paper is great for journaling, intention setting, ceremonies, rituals, energy and divination work, creating artwork, spell casting, or adding a layer of focused energy to any personal practice you have. There is no wrong way to utilize this wonderful tool!


Have a question we didn’t cover?
Email us: hello@noreasternherb.com